Refund policy

Returns

We accept returns within 14 days of delivery. To be eligible, items must be unused, unworn, and in the same condition you received them, with original packaging.

To start a return, go to your order confirmation email or visit your order status page and select "Request return." Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If you have trouble accessing this, you can also reach us at handstandpomprojects@gmail.com with your order number.

Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective (see "Damaged or Incorrect Items" below).

Non-Returnable / Final Sale Items

Final sale items cannot be returned or exchanged.

Cancellations

Orders can be cancelled within 1 hour of purchase, as long as the order has not yet been fulfilled. To cancel, visit your order status page and select "Cancel order". Once an order has shipped, it can no longer be cancelled and falls under our standard return policy instead.

Refunds

Once your return is approved, we'll issue a refund to your original payment method. You'll receive an email confirmation once the refund is processed. Please note it may take additional time for your bank or credit card company to post the refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 3 days of delivery at handstandpomprojects@gmail.com with a photo of the item. We'll cover return shipping and send a replacement or full refund in these cases.

Exchanges

The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.